Terms of Use & Service Agreement
Effective Date: 03/07/2026
Last Updated: 03/15/2026
These Terms of Use & Service Agreement (“Terms”) constitute a legally binding agreement between you (“Client,” “User,” “you,” or “your”) and Curated Quarters LLC, a Texas limited liability company, including its members, managers, officers, directors, employees, contractors, affiliates, successors, and assigns (collectively, the “Company,” “we,” “us,” or “our”).
These Terms govern your access to and use of all websites, mobile websites, applications, booking systems, communication platforms, software, digital interfaces, and all residential and commercial cleaning services provided by Curated Quarters LLC (collectively, the “Site” and “Services”).
BY ACCESSING, USING, BOOKING, REGISTERING, OR OTHERWISE ENGAGING WITH THE SITE OR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU ARE PROHIBITED FROM USING THE SITE OR SERVICES.
By agreeing to these Terms, you also agree to our Privacy Policy, incorporated herein by reference.
- APPLICABILITY & LEGAL CAPACITY
These Terms apply to all users. You represent and warrant that you are at least 18 years of age and legally capable of entering into a binding contract under Texas law.
- INTELLECTUAL PROPERTY RIGHTS
All content on the Site, including but not limited to text, logos, graphics, photographs, designs, layouts, booking systems, data compilations, trade dress, service descriptions, pricing structures, and software (collectively, “Content”), is protected under applicable intellectual property laws of the United States, foreign jurisdictions, and international conventions.
All intellectual property rights are owned exclusively by Curated Quarters LLC or used under valid license.
You are granted a limited, revocable, non-exclusive, non-transferable license to access the Site solely for lawful personal use related to the Services. No ownership rights are transferred.
You may not copy, reproduce, modify, distribute, republish, scrape, reverse engineer, download, transmit, or exploit Content without express prior written consent.
All Curated Quarters LLC names, logos, product names, service names, trademarks, and service marks are proprietary and may not be used without authorization.
- USER ACCOUNTS & SECURITY
You are responsible for safeguarding your username and password and for all activity under your account. Credentials may not be shared or transferred.
You agree not to upload malicious code or attempt unauthorized access to the Site or its systems. We reserve all legal and equitable remedies for violations.
- USER-GENERATED CONTENT
You are solely responsible for content you submit. You grant Curated Quarters LLC a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for business purposes.
We do not endorse and assume no liability for user-generated content.
- SERVICE POLICIES & SAFETY LIMITATIONS
We maintain strict operational and safety standards.
We enforce a zero-tolerance policy for racism, sexism, harassment, threats, discrimination, or disrespect toward staff or contractors. Violations result in immediate and permanent termination without refund.
We do not:
- Climb higher than a three-step ladder
- Move heavy furniture or appliances
- Clean biohazards
- Remediate mold
- Clean pest-infested areas (bed bugs, roaches, ants, fleas, ticks, etc.)
- Clean hoarder homes
- Perform remediation services
- Perform any task that jeopardizes team safety
The property must have functioning electricity and running water at time of service.
We assume no liability for pet health, behavior, injury, or escape.
- CANCELLATION & RESCHEDULING
A $100 fee applies to cancellations or rescheduling within 48 hours of appointment.
If we cancel due to weather, emergencies, staffing shortages, or force majeure, you may reschedule or cancel. We shall not be liable for any resulting damages.
- SATISFACTION GUARANTEE
You must notify us within 24 hours of dissatisfaction. We will re-perform identified deficiencies within 48 hours. Re-performance is the exclusive remedy.
- INSURANCE & DAMAGE CLAIMS
We carry general liability insurance for damage directly caused by our team.
We are not responsible for pre-existing damage, normal wear and tear, improper installation, loose fixtures, or undisclosed valuables over $200.
Damage claims must be submitted in writing within 24 hours. Failure to do so constitutes waiver.
Total liability shall not exceed the amount paid for the service.
- NON-SOLICITATION & LIQUIDATED DAMAGES
Clients may not solicit or hire Company employees or contractors during service or for 60 months thereafter.
If violated, a $20,000 referral and training fee is immediately due. The parties agree this constitutes reasonable liquidated damages under Texas law and is not a penalty, reflecting recruitment costs, training investment, lost goodwill, and business disruption.
- COMMUNICATIONS CONSENT
By providing contact information, you consent to receive service-related and marketing communications via email, phone, or text. Electronic communications satisfy legal written notice requirements under the Texas Uniform Electronic Transactions Act and the federal E-SIGN Act.
- THIRD-PARTY LINKS
We are not responsible for third-party websites or services linked on the Site.
- DISCLAIMER OF WARRANTIES
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
- LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED UNDER TEXAS LAW, CURATED QUARTERS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE GIVING RISE TO THE CLAIM.
- CONTRACTUAL LIMITATION PERIOD
ANY CLAIM MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM. FAILURE TO DO SO RESULTS IN WAIVER.
- FORCE MAJEURE
We shall not be liable for delay or failure in performance due to causes beyond our reasonable control, including acts of God, severe weather, natural disasters, governmental orders, pandemics, supply chain disruptions, labor shortages, or power outages.
- MANDATORY BINDING ARBITRATION & CLASS ACTION WAIVER
All disputes shall be resolved exclusively by binding arbitration in Texas under the Federal Arbitration Act.
Arbitration shall occur in the county where Curated Quarters LLC’s principal place of business is located.
YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE PROCEEDING.
- ATTORNEY FEE SHIFTING
In any dispute arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees, arbitration fees, and costs to the fullest extent permitted under Texas law.
- NO RELIANCE
You acknowledge that you have not relied upon any statements, representations, or promises not expressly contained in these Terms. No oral statements modify this agreement.
- ELECTRONIC SIGNATURE & ACCEPTANCE
Your electronic acceptance of these Terms constitutes a legally binding agreement under the Texas Uniform Electronic Transactions Act and the federal Electronic Signatures in Global and National Commerce Act (E-SIGN).
- ADA & DIGITAL ACCESSIBILITY DISCLAIMER
We strive to make our Site accessible to all users. However, we do not warrant that the Site will meet every accessibility standard at all times. If you encounter accessibility barriers, you agree to notify us and allow reasonable opportunity to cure before pursuing any claim.
- INDEPENDENT CONTRACTOR STATUS
Employees and contractors of Curated Quarters LLC are independent contractors unless otherwise specified. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between Client and Company.
- CORPORATE LIABILITY SHIELD
You acknowledge that Curated Quarters LLC is a limited liability company organized under Texas law. You agree that no member, manager, officer, or employee shall be personally liable for obligations of the Company.
- INDEMNIFICATION
You agree to indemnify and hold harmless Curated Quarters LLC and its members, managers, employees, and contractors from any claims, damages, losses, or expenses arising from your breach of these Terms, unsafe property conditions, pet-related incidents, or misuse of Services.
- MODIFICATION OR TERMINATION
We may modify, suspend, or discontinue the Site or Services at any time without liability.
- UPDATES TO TERMS
We may update these Terms at any time. Continued use after posting constitutes acceptance.
- WAIVER, SEVERABILITY & ENTIRE AGREEMENT
Failure to enforce any provision does not waive it. If any provision is invalid, remaining provisions remain in effect.
These Terms constitute the entire agreement between the parties.
- GOVERNING LAW & VENUE
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Subject to arbitration provisions, exclusive jurisdiction and venue shall lie in the state or federal courts located in the county of Curated Quarters LLC’s principal place of business in Texas.
- TCPA & TELECOMMUNICATIONS CONSENT (SMS, CALLS & AUTOMATED COMMUNICATIONS)
By providing your phone number to Curated Quarters LLC, you expressly consent to receive communications from us, including but not limited to service confirmations, appointment reminders, billing notifications, follow-ups, promotional offers, and marketing messages.
You acknowledge and agree that:
- Communications may be sent via telephone call, prerecorded voice message, artificial voice, SMS text message, MMS message, automatic telephone dialing system (ATDS), or other automated technology.
• Consent is not a condition of purchase.
• Message and data rates may apply.
• You may opt out of marketing text messages at any time by replying “STOP” or by contacting us directly.
You represent that you are the authorized subscriber of the phone number provided and agree to indemnify Curated Quarters LLC against claims arising from providing a number you do not own.
Nothing in this section limits any rights or obligations under the federal Telephone Consumer Protection Act (TCPA), the Texas Business & Commerce Code, or other applicable telecommunications laws.
- ACH AUTHORIZATION & RECURRING PAYMENT TERMS
If you authorize payment via ACH, debit card, credit card, or other electronic payment method, you authorize Curated Quarters LLC to initiate electronic debits or charges for amounts owed under these Terms.
For recurring services, you authorize recurring charges in accordance with your selected service schedule until canceled in writing.
You acknowledge and agree that:
- You are responsible for ensuring sufficient funds are available.
• Failed or returned payments may incur additional processing fees.
• Chargebacks or payment disputes initiated without first contacting the Company may constitute breach of contract.
• In the event of a wrongful chargeback, you agree to reimburse Curated Quarters LLC for administrative costs, chargeback fees, attorney fees, and collection costs.
Authorization remains in effect until revoked in writing at least five (5) business days before the next scheduled draft.
- COMMERCIAL CLIENT ADDENDUM
This section applies to all commercial, corporate, property management, short-term rental, and business clients.
- Access & Authority
The individual booking services represents that they are authorized to bind the business entity. - Workplace Safety
The commercial client is responsible for compliance with OSHA regulations, building codes, and workplace safety laws. The Company may refuse service in unsafe environments. - Business Interruption
Curated Quarters LLC shall not be liable for lost profits, lost revenue, tenant disputes, or business interruption arising from scheduling changes, service limitations, or force majeure events. - Indemnification Expansion
Commercial clients agree to indemnify and defend Curated Quarters LLC from claims by tenants, employees, guests, invitees, or third parties arising from property conditions or use of Services. - Limitation of Damages
For commercial clients, total aggregate liability shall not exceed the total amount paid in the thirty (30) days preceding the claim. - REAFFIRMATION OF ARBITRATION & CLASS WAIVER
All disputes, including those arising under the TCPA, ACH transactions, commercial engagements, or any statutory claim, shall be resolved exclusively by binding arbitration in Texas under the Federal Arbitration Act.
YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
- SURVIVAL
All provisions relating to limitation of liability, arbitration, indemnification, intellectual property, non-solicitation, liquidated damages, and attorney fee shifting shall survive termination of Services.
CONTACT INFORMATION
Curated Quarters LLC
700 Highlander Blvd #505
Arlington, Texas 76015
info@curatedquarters.com